Refund policy
CANCELLATIONS
In the event that you cancel your order for any reason, we reserve the right to refund your order less any fees charged for processing the order. This fee ranges from 1.7% to 2.5% of the value of your order.
RETURNSIn the event that the product you purchased online is defective and requires any form of warranty, you need to contact our Customer Care team us straight away by phoning 855 474 6821 or email info@surfindustries.com. Our Customer Care team will then inform you how to return the product.
Please note that a change in mind does not constitute an acceptable reason for return in our mind.
You have 30 days from the receipt of the online shipment to return any defective item for credit or exchange, provided the merchandise is unused, in original condition, and is returned in the original shipping container.
Do not accept the shipment if there is any signs of damage to the box. Please inspect the box and goods on arrival and only sign for the goods if you are satisfied they are in good condition. GSI can not accept any responsibility for damage in transit if you have signed for the goods or given the carrier authority to leave the goods.